Refund Policy
Last updated: 1 October 2026
VidHatch Lifetime is a single payment. If it does not work for you, you can have your money back. The free version stays free either way.
How long you have
Ask within 30 days of your purchase for a full refund.
How to ask
Email [email protected] from the address you used at checkout, or include your order number. A line about what went wrong helps us fix VidHatch, but your refund does not depend on it.
Card orders
Card, PayPal, Apple Pay and Google Pay orders are sold by our online reseller FastSpring.com, which is the merchant of record for those orders. Refunds go back to the original payment method. Your bank or wallet decides how long the money takes to show up.
Crypto orders
Crypto payments go through NOWPayments to our own wallet, so we refund them ourselves: we send the coin you paid with to a wallet address you give us.
Contact
Questions about a refund: [email protected]. See also our Terms and Privacy Policy.